t Noxira, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused or in like-new condition.
• Be returned in its original packaging with all accessories and manuals (if applicable).
• Include proof of purchase or your order number.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

• Personal care products
• Pet consumables
• Gift cards
• Clearance or final sale items
• Customized or personalized products

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos or videos showing the problem

If the issue is confirmed, we will offer an appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances.

Return Process

1. Contact our support team at help@noxira.site with your order details.
2. Wait for return authorization and instructions before sending your item.
3. Securely package the item and ship it to the return address provided by our support team.
4. Once your return is received and inspected, we will notify you of the outcome.

Please do not return items without prior authorization, as this may delay processing.

Refunds

After your returned item has been received and inspected, approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need an exchange, please contact us before returning your item.

Return Shipping Costs

• If the return is due to our error (wrong item, damaged, or defective product), we will work with you to resolve the issue appropriately.
• If the return is due to a change of mind or another customer-initiated reason, the customer may be responsible for return shipping costs unless otherwise required by applicable law.

Order Cancellations

Orders may be cancelled before they are processed for shipment.

Once an order has been shipped, it cannot be cancelled. In that case, you may request a return after delivery if your order meets the return eligibility requirements.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: help@noxira.site

Our support team aims to respond within 24–48 business hours.

Thank you for shopping with Noxira. We appreciate your trust and are committed to providing quality products and reliable customer service.